Thank you for purchasing your new mattress made by Heritage sleep Concepts! We warrant that our American made luxury mattresses will be free of defects in workmanship and materials. All warranties are handled and exchanged through the store where you bought your mattress set from. If the store you purchased your mattress set from has went out of business, please give us a call in order for us to make sure you are taken care of. Below will have specifics regarding your specific mattress' warranty information. Quilted Models must have a sagging depth of 1.6" or more to be covered by warranty. Non-Quilted Models must have a sagging depth of 1.1" or more to be covered by warranty.
What Is Not Covered In Our Warranty
Normal wear and tear that occurs after prolonged use is not covered by the warranty. For our mattresses, normal wear and tear may include:
Sagging that does not reach the minimum depth threshold as covered in the warranty
Lumpiness or uneven surfaces caused by long-term use.
Discoloration as a result of machine or hand washing.
Things That Void A Warranty
Removal of the Law Tag
Improper Support
Stains
Failure to Follow Rotation Schedule
The Mattress Has Been Sold or Given to Someone Else
Warranty Codes
A = 1 Year NPR Warranty B= 5 Year Prorated - 1/4 Warranty BB = 5 year NPR Warranty C = 10 Year Prorated - 1/9 Warranty D = 15 Year Prorated - 5/10 Warranty E= 10 Year NPR Warranty EE = 20 Year Prorated - 10/10 Warranty F= 15 Year NPR Warranty G = 20 Year NPR Warranty Z= Same As Mattress Warranty
